Title of Jawatan Kosong : Kuala Lumpur Company / Majikan Name : Citi Placement : Kuala Lumpur Date : 6 months ago ---> EXPIRED JOB, No Longer Accepting Job Application ! Expired : Yes
Kuala Lumpur 2018 Citi. Good Afternoon for the my friends who are need job. Hopefully not despair stop to find a job that convenient with specialties your needed. Indeed somewhile find a job that suitable is difficult in this year. On this occasion, the admin will give news Kuala Lumpur 2018 Citi. Here news more detail about Kuala Lumpur 2018 Citi.
Kuala Lumpur 2018 Citi
Here is criteria job description that you must meet to meet Kuala Lumpur 2018 Citi which opened earlier of this month:
Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
Education: Bachelor's Degree
Job Function: Operations
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17081214
Ops Support Manager - HR Admin Team Lead
In partnership with HR in support of Citi employees, HR Shared Services (HRSS) provides services that deliver business and economic value to enable Human Resource objectives and Citi’s growth. HRSS has an impact on all aspects of the employee and non-employee lifecycle, from recruitment to retirement, including payroll, onboarding, career mobility, learning and development, talent and performance management, compensation and benefits.
To lead a customer-centric Services team that delivers efficient and effective services to the local Citi population. To deliver operational excellence through ensuring customer satisfaction targets and Service Level Agreements are consistently met. To coach, develop and motivate the Services team to broaden team capabilities and increase engagement. To drive continuous improvement initiatives which streamline processes and improve service standards. To ensure Services team is compliant with policies and regulatory requirements.
Ensure smooth running of HR Admin operations and maintain Business As Usual (BAU) by managing a team of HR Admin Specialists
Ensure Service Level Agreements (SLAs) and customer satisfaction targets are consistently met
Carry out checks to ensure tasks are completed on time and according to set procedures
Liaise with HR & staff to proactively resolve outstanding customer issues promptly and successfully
Act as the first escalation point for complex or unresolved queries from team. And for queries that cannot be resolved at own level, escalate to Country Services Manager
When operationally necessary, carry out team duties; these may include employee on-boarding, termination process, payroll, database management and etc.
Manage the resourcing of the team to ensure adequate coverage
Ensure the team adheres to data security, risk and compliance policies
Keep up-to-date with latest internal policies and regulatory requirements and amend operational processes accordingly
Share vision, goals, performance standard and service expectations with the team and promote a culture of Service Excellence amongst team members
Identify performance and knowledge gaps and educate /coach team members
Develop close working relationships with HR Partners and act as a key contact for HR peers
Participate and collaborate with various internal stakeholders in HR related projects
Review and adjust current processes to ensure alignment with customer needs and expectations
Review customer satisfaction levels / feedback and implement actions accordingly
Continuously review operational processes to ensure efficiency are maximized and recommend improvement
Keep up-to-date with HR policies and update operations processes to align with new requirements
Participate in regional or global process improvement projects and implement global initiatives at a local level
Be able to demonstrate attributes that define Forward Compatibility, such as being: Adaptable, Bold, Curious, Collaborative and Determined
Knowledge / Qualifications:
Candidate must possess at least a Bachelor's Degree with 5 years related work experience in similar field preferably in an HR Shared Services environment
Possess an understanding of Customer Service and has worked in an operations / service environment
Possess functional knowledge of the HR software
Understand current HR policies and regulatory requirements
Excellent English written & verbal communication skills
Strong interpersonal skills
Must establish and maintain healthy working relationships with all levels of staff.
Able to handle high volume of work & adapt to change
Matured and strong attention to detail
Only job candidates that meet to terms above of that will be called upon to perform debriefing. For that, if you are interested and meet the job candidates Kuala Lumpur 2018 Citi above, please submit your application before expired vacancies.
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