Titiwangsa Ogos 2018 Terkini Xetron Solutions Sdn Bhd
Information of Jawatan Kosong
Title of Jawatan Kosong : Titiwangsa Company / Majikan Name : Xetron Solutions Sdn Bhd Placement : Titiwangsa Date : 6 months ago ---> EXPIRED JOB, No Longer Accepting Job Application ! Expired : Yes
Titiwangsa 2018 Xetron Solutions Sdn Bhd. Good Morning for the my friends who are hunting job. Hopefully not despair stop to find a job that suit with dreams your needed. Indeed often find a job that convenient is difficult in this year. On this occasion, the admin will give news Titiwangsa 2018 Xetron Solutions Sdn Bhd. Here information more detail about Titiwangsa 2018 Xetron Solutions Sdn Bhd.
Titiwangsa 2018 Xetron Solutions Sdn Bhd
Here is conditions job description that you must meet to applying Titiwangsa 2018 Xetron Solutions Sdn Bhd which opened earlier of this month:
The First Level Agent is responsible to provide User Helpdesk Services to inbound customer calls. This includes the usage of remote tools to analyze and resolve tickets. Answer "How do I questions" for dedicated Hard- and Software within the customer environment and perform software distribution to endpoints. Due to his skills, he is able to solve the majority of incidents directly.
Answer inbound customer calls, including detailed recording of the issue according to defined processes. Check if reported incident is covered by contract and also if caller information and address details are correct, then initiate defined actions. Transform tickets created by E-Mail or Fax into the Ticket system. Retrieve customer agreement on cost coverage, if no contract exists. Identify and escalate situations requiring urgent attention.
Usage of available solution trees and Knowledge base to resolve tickets and advise customer on appropriate actions on the phone. Usage of remote tools (where applicable) to analyze and resolve tickets. Answer “How do I Questions” for Hard- and Software in the customer environment. Enter correct spare part proposal by using individual product configuration details. If not successful in solving the ticket, forward to the next appropriate level.
Provision of added value services during non-peak times.
Report on faulty master data if noticed. Inform Service Line Manager (e.g. teamleader or supervisor) or dedicated CEC agent in case of customer escalations.
Provide detailed information on all performed activities to next appropriate level according to process definition. If incident is solved log all required debriefing information in the ticket according to process definition (incl. usage of service coder). In dedicated cases enter debriefing information from field services.
Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). If not successful inform customer about next steps. If necessary cancel a customer incident at customer's request and answer on customer enquiries regarding status of request processing (e. g. Engineer Time of Arrival). Ensure high levels of customer satisfaction with individual calls.
In dedicated cases provide briefing information to appropriate third party provider.
Observe technical or process problems at all times.
Proactively inform Service Line Manager (e.g. teamleader or supervisor) about potential problems and offer improvement suggestion, if possible.
Frequently use the corporate knowledge base to find solutions and provide input for it
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
At least 1 Year(s) of working experience in the related field is required for this position.
Preferably Junior Executive specialized in IT/Computer - Network/System/Database Admin or equivalent.
Willing to work shift
EPF & Sosco
Only job candidates that meet to terms above of that will be called upon to perform further tests. For that, if you are interested and meet the candidates Titiwangsa 2018 Xetron Solutions Sdn Bhd above, please submit your application before limit registration.
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