Jawatan Kosong Technical Support Kuala Lumpur Jun 2020 Terkini
Information of Jawatan Kosong
Title of Jawatan Kosong : Jawatan Kosong Technical Support Kuala Lumpur Company / Majikan Name : eTeam Inc Placement : Kuala Lumpur Date : ---> OPEN ! Expired : No
Jawatan Kosong Technical Support Kuala Lumpur 2020 eTeam Inc. Good Afternoon for the loyal visitors who are searching for job. Hopefully not despair give up to find a job that fit with qualifications your needed. Indeed once in a while find a job that suitable is convulated in this year. On this occasion, the admin will give information Jawatan Kosong Technical Support Kuala Lumpur 2020 eTeam Inc. Here info more detail about Jawatan Kosong Technical Support Kuala Lumpur 2020 eTeam Inc.
Jawatan Kosong Technical Support Kuala Lumpur 2020 eTeam Inc
Here is requirements job description that you must meet to fill Jawatan Kosong Technical Support Kuala Lumpur 2020 eTeam Inc which opened end of this month:
Key Responsibilities: â€¢Day to day handling of customer Emails and phone calls for fault reporting and inquiries
â€¢Contribute to Key Performance Indicators in relation to the performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra
â€¢Under the general guidance and the direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network, and infrastructure elements.
â€¢Work within a defined set of relevant product/network procedures, standards and practices
â€¢Deliver outcomes by implementing a course of action identified from a general range of solutions
â€¢1st call Assist in providing technical support in the investigation and rectification of complex incidents
â€¢1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP
â€¢Manage the in-coming calls and create SNI tickets within committed Response times and Service Level Agreement (SLA).
â€¢Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated
â€¢Daily updates reasons for aging tickets and difficulties handling complex tickets
Qualifications: â€¢Excellent problem solving of moderate complexity and good knowledge of the OSI 7 Layers.
â€¢Maintaining stakeholder relationships and some experience in a specialist field of IP, Transmission, Cloud, Security, etc.
â€¢Experience of the first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry devices.
â€¢Good Hands-on Experience of technologies and protocols such as Ethernet, MPLS, ADSL, SDH, VoIP, and layer 3 protocols such as TCP/IP, BGP, OSPF.
â€¢Good understanding of incident and jeopardy management to work with relevant teams during Major outages for restoration and provide updates to customers appropriately and regularly.
â€¢Exposure & Trained on Cisco CCNA Routing & Switching/Security, Juniper, ITIL Foundation as minimum standard as a minimum. CISSP, CCNP is a plus.
Only job candidates that satisfies to qualifications above of that will be called upon to perform the next test. For that, if you are interested and meet the job candidates Jawatan Kosong Technical Support Kuala Lumpur 2020 eTeam Inc above, please submit your application before limit registration.
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