Jawatan Kosong Service Desk Agent Kuala Lumpur Jun 2018 Terkini BT
Information of Jawatan Kosong
Title of Jawatan Kosong : Jawatan Kosong Service Desk Agent Kuala Lumpur Company / Majikan Name : BT Placement : Kuala Lumpur Date : 30+ days ago ---> OPEN ! Expired : No
Jawatan Kosong Service Desk Agent Kuala Lumpur 2018 BT. Good Afternoon for my friends who are searching for job. Hopefully not despair stop to find a job that well suited with specialties your needed. Indeed sometimes find a job that corresponding is hard in this year. On this occasion, the admin will give info Jawatan Kosong Service Desk Agent Kuala Lumpur 2018 BT. Here information more detail about Jawatan Kosong Service Desk Agent Kuala Lumpur 2018 BT.
Jawatan Kosong Service Desk Agent Kuala Lumpur 2018 BT
Here is qualifications job description that you must meet to register Jawatan Kosong Service Desk Agent Kuala Lumpur 2018 BT which opened end of this month:
BT is one of the world’s leading communications services companies. We are a global leader in managed networked IT services, operating globally and delivering locally to help our customers succeed. We employ 89,000 people worldwide and serve the needs of customers in more than 170 countries, making us one of the largest professional service providers in our industry.
We serve a number of large multinational customers in the regions where we've set our presence. In addition we have many domestic customers including local Financial Services Industry, Telecommunication Providers, Government-linked companies (GLC) and Public Sector.
Provide a single point of contact for all users to report issue and service requests.
Fulfill end-users’ requirements for resolving issues and accurately assign severities in the ticketing system.
Provide 1st level of technical IT support to users for troubleshooting and resolution IT problems via phone/emails.
Provide Level 1 remote troubleshooting support on desktop issues.
Provide Level 1 remote troubleshooting support on network and infrastructure issues.
Provide assistance to Level 2 support staff as and when requested.
Monitor and track the case that was logged and do proper follow-up to users on all outstanding cases till closure.
Provide review to ensure that all incident tickets/assignments are resolved and within SLA.
Document all reported incident, identify trends to assist in future problem resolution.
Perform daily/weekly/monthly reporting for Service Desk activities.
Willing to work 24x7 rotating shifts including weekends and public holidays.
Minimum Diploma with 2 years of experience in an IT Service Desk Support environment or Degree in Computer studies or equivalent.
In-depth knowledge of Windows desktop operating systems like Windows XP, Vista and 7.
Good understanding in network devices, able to perform 1st level network issue checking and problem isolation.
Good knowledge of Service Desk tools, Remedy, MS Office, Outlook, VPN, Lotus Notes, IE, network connectivity, PC troubleshooting, Microsoft Office Applications, PC assembly and network setup, etc.
General Knowledge of VM ware, Citrix Environment and hardware support.
Possess excellent Customer Service attitude and good communication skill, excellent listening and problem solving skills.
Able to communicate clearly and effectively across all levels.
Must be able to communicate in English or other languages will be added advantage.
Flexible and able to adjust to the fast-paced IT environment and user requirements.
Candidate must be able to adapt to changes and have flexibility in performing the support role.
Certification in ITIL and other certification in MCP, MCSA, MCSE would be an added advantage.
Only participants that meet to requirements above of that will be called upon to perform the next test. For that, if you are interested and meet the participants Jawatan Kosong Service Desk Agent Kuala Lumpur 2018 BT above, please submit your application before limit registration.
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If Mr interested registrate Jawatan Kosong Service Desk Agent Kuala Lumpur 2018 BTBT, immediately prepare requirements / files and documents needed for apply Jawatan Kosong Service Desk Agent Kuala Lumpur 2018 BT above. Please click the "Submit Application" below for submit your application by online.