Jawatan Kosong Supervisor Collections Petaling Jaya Februari 2018 Terkini Expedia
Information of Jawatan Kosong
Title of Jawatan Kosong : Jawatan Kosong Supervisor Collections Petaling Jaya Company / Majikan Name : Expedia Placement : Petaling Jaya Date : 30+ days ago ---> EXPIRED JOB, No Longer Accepting Job Application ! Expired : Yes
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Jawatan Kosong Supervisor Collections Petaling Jaya 2017 Expedia
Here is qualifications job description that you must meet to register Jawatan Kosong Supervisor Collections Petaling Jaya 2017 Expedia which opened end of this month:
Position Overview: In the Collections Supervisor role, you will be responsible for overseeing as well as participating in the daily processes of the Collections department. This individual will ensure collections tasks are completed timely, provide task priorities to the team, assist with problem resolution, assist in leadership responsibilities, and ensure company and departmental policies are followed. As part of the Global Financial Operations team the ideal candidate will need to have strong written and verbal communication skills and be a detail-oriented problem solver with the ability to multi-task. We are looking for a team-player who enjoys working closely with other departments in an ever-changing environment.
Responsibilities include but are not limited to:
Supervision and performance of daily collection department functions, including assignment of work queues, management of escalation cases and monitoring of collector workloads and performance against metrics
Review and create cases related to credit notes for late reconciliation requests by hotels
Responsible for overseeing staff, including but not limited to fielding questions, providing task priorities, and problem resolution
Meet with each direct report at least weekly to discuss issues and escalation cases
Actively participate in interviewing and hiring employees
Facilitate the training of employees and ensure training manuals are updated
Lead and coach team utilizing formal performance reviews and one-on-ones while leading by example
Prepare monthly presentations on portfolio performance for discussion with leadership team
Ensure company and departmental policies are followed
Monitor staff productivity goals and expectations
Correspond with Market Managers, PAC/GSO team, corporate contacts, and properties on escalated issues
Make collection calls on Top Revenue hotels; send emails and faxes to Top Revenue hotels regarding commissions due on a daily basis
Communicate with Top Revenue hotels in various countries, as required
Manage assigned account base in regard to commission collections, maintain up-to-date contact information for hotels assigned to you
Complete special projects as assigned
Other duties as assigned
University degree in related field
2 - 5 years previous supervisory experience
Fluent English. Other language skills related to Asia Pacific (APAC) countries will be an added advantage.
Previous collections experience
Previous travel industry experience
Extensive knowledge of basic computer programs including Excel, Word, and Outlook
Detail-oriented, organized, efficient and able to multi-task
Excellent problem-solving, analytical and mathematical skills
Positive attitude, goal-oriented, and able to work with minimal supervision
Excellent verbal and written communication skills
Excellent interpersonal skills
Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Only candidates that satisfies to terms above of that will be called upon to perform the next test. For that, if you are interested and meet the job candidates Jawatan Kosong Supervisor Collections Petaling Jaya 2017 Expedia above, please submit your application before closing date.
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