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Jawatan Kosong CUSTOMER SERVICE ASSISTANT Ampang Februari 2018 Terkini GLENEAGLES KUALA LUMPUR

Information of Jawatan Kosong

Title of Jawatan Kosong : Jawatan Kosong CUSTOMER SERVICE ASSISTANT Ampang
Company / Majikan Name : GLENEAGLES KUALA LUMPUR
Placement : Ampang
Date : 30+ days ago ---> EXPIRED JOB, No Longer Accepting Job Application !
Expired : Yes
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Jawatan Kosong CUSTOMER SERVICE ASSISTANT Ampang 2017 GLENEAGLES KUALA LUMPUR. Good Afternoon for the loyal visitors who are hunting job. Hopefully not despair give up to find a job that appropriate with specialties your needed. Indeed occasionally find a job that fit is tough in this year. On this occasion, the admin will give information Jawatan Kosong CUSTOMER SERVICE ASSISTANT Ampang 2017 GLENEAGLES KUALA LUMPUR. Here info more detail about Jawatan Kosong CUSTOMER SERVICE ASSISTANT Ampang 2017 GLENEAGLES KUALA LUMPUR.

Jawatan Kosong CUSTOMER SERVICE ASSISTANT Ampang 2017 GLENEAGLES KUALA LUMPUR

Here is requirements job description that you must meet to fill Jawatan Kosong CUSTOMER SERVICE ASSISTANT Ampang 2017 GLENEAGLES KUALA LUMPUR which opened end of this month:

JOB SUMMARY: To be multi task and stationed on rotation basis at the following areas.
  • Front Office reception counter
  • A&E counter
  • Discharge Lounges
  • Top Up section
  • Inpatient insurance counter
  • Out Patient corporate insurance counter
DUTIES & RESPONSIBILITIES

GENERAL

  • Reports to work station 10 minutes before the start of shift in a high standard of personal grooming as specified in the front office grooming guidelines.
  • To participate in shift rotation according to front office Duty Roster.
  • Contributes to profitability of the hospital through the carrying out of outstanding customer service.
  • To register patients for outpatient and inpatient according to the standard operating procedures of the front office.
  • To follow proper Cashiering processes, finalizing and keeping proper records of daily takings by totaling up takings and the preparation of reconciliation statements for each shift.
  • To maintain confidentiality of information handled in the course of duty.
  • To make reports of findings and actions taken to resolve problems encountered.
  • To inform the Management of any unscheduled visit by distinguished guests, visitors or patients to the hospital.
  • To answer all telephone calls and inquiries as well as to relay messages to the respective person.
  • To explain and provide information about the hospital:
  • Various facilities available.
  • The location of the Consultants Clinic, Laboratory and other departments.
  • To ensure that the closing and opening of your counter is according to the operating hours and is always in a state of readiness to serve our patients, customers & guests.
  • Maintains regular and effective communication with other hospital departments to ensure the smooth operation of the front office.
  • Maintains a high standard of cleanliness throughout all service areas.
  • You are responsible to be engaged in the Department and Hospital quality indicators.
  • To undertake any other duties as may be assigned by your superior from time to time.
  • RECEPTION COUNTER
    • Register and admit patients into wards ensuring that all documents are correctly completed and admission procedures explained. Advise patient as to payments and charges especially for Insurance procedures.
    • To print admission form, ID stickers, patient ID card and to collect deposits for Cash / Credit Card or Insurance payments
    • To ensure that all pre-admission forms keyed are keyed in and properly filed, newborn registration entered and all transfer requests from the wards are keyed into the system.
    CASHIERING
    • To ensure the hospital’s cash float is properly managed. To report to superior immediately if there is any shortage or mishandling of cash.
    • To reconcile all collections and rectify any unreconciled items upon closing of till report.
    • To drop in all daily collection info the safe box.
    • To ensure all official receipts are used in a sequential order and recorded in the receipt handover book.
    • To ensure all collections are receipted and accounted for accuracy of amounts receipted
    DISCHARGE LOUNGE
    • Responsible for discharging patients in the e -This system after receiving the discharge documents from the respective ward.
    • To ensure all service transaction are charged in before generating the final invoice.
    • To fax the invoice to the insurance company to get a final guarantee letter.
    • To collect differences of charges advised on the final Guarantee letter that is not covered.
    A&E COUNTER AND DAYCARE
    • To do registration, cashiering, and discharge process.
    • To post all charges given by respective areas then to finalize the charges, generate the invoice and to collect payment and allocate accordingly.
    • To ensure all self-pay invoices are ZERO balanced, for corporate clients final Guarantee Letter is attached.
    TOP UP
    • To generate employer / company pending Guarantee Letter report daily.
    • Print, check and transfer the “Top Up” report to email format under “Self Pay”, “Employer” & “Pending GL” to be sent to the insurance counter & specified department heads daily.
    • To check that daily deposit collection is as per the hospital’s requirement. To report to the Executive or Assistant Manager of any discrepancy.
    • To follow up on all self-pay & company / insurance “To Up” cases.
    • Prepares “Top Up” letters to all patients under self-pay daily.
    • To distribute the “To Up” letters to all patients concerned and to explain the charges to any patient who requests for clarification.
    • To call up any corporate company for additional top up guarantee letter when amount has exceeded the initial GL.
    JOB REQUIREMENTS
    • Minimum SPM (pass)/ Diploma in Healthcare/other areas.
    • Minimum 1 year experience in Customer Service field (fresh graduate & SPM leavers are encouraged to apply)
    • Good communication skills in both written & spoken English & Bahasa Malaysia.
    • Willing to work rotating shifts, weekends & public holidays.
    • Computer literate.
    • Pleasant personality.

    Only applicants that satisfies to qualifications above of that will be called upon to perform interviewed. For that, if you are interested and meet the applicants Jawatan Kosong CUSTOMER SERVICE ASSISTANT Ampang 2017 GLENEAGLES KUALA LUMPUR above, please submit your application before not applicable.

    Thus info Jawatan Kosong CUSTOMER SERVICE ASSISTANT Ampang 2017 GLENEAGLES KUALA LUMPUR that we can inform. hopefully information job today help you all who are seeking employment. If the info above vacancy does not suitable with your specialties, it never hurts to read info another job vacancies below. Finally, we say thank you so much already visited this website, do not forget to share information this beneficial through social media. Hope you will find a job and work hard!

    If Ms fascinated submit Jawatan Kosong CUSTOMER SERVICE ASSISTANT Ampang 2017 GLENEAGLES KUALA LUMPUR GLENEAGLES KUALA LUMPUR, immediately prepare requirements / files and documents needed for fill Jawatan Kosong CUSTOMER SERVICE ASSISTANT Ampang 2017 GLENEAGLES KUALA LUMPUR above. Please click the "Submit Application" below for submit your application by online.

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